- Disconnect unknown or all devices that have access to your Google account. This will force those devices to have to re-login to Google.
- Go to https://myaccount.google.com/device-activity
- Select each device by clicking on it and click REMOVE from the Account access area.
- Repeat until done.
- Remove unknown or all extensions connected to your Chrome browser/Chromebook.
- Type in the following link chrome://extensions on your Chromebook or Chrome web browser.
- Look through the list provided and click Remove from any extension that doesn’t look familiar. It is ok to remove ones you may use as you can always reinstall it at a later date.
- Reset Google Chrome to the factory default settings.
- On your computer, open Chrome.
- At the top right, click More > Settings.
- At the bottom, click Advanced.
- Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults > Reset Settings.
- Windows: Under "Reset and cleanup,” click Reset Settings > Reset Settings.
- Change your Google password.
- Go to https://support.google.com/accounts/answer/41078
- Follow the instructions provided on how to change your password.
- Enable two-factor authentication to your account. This gives an extra layer of protection when a new device or new location is detected when signing in to your Google account.
- Go to https://www.google.com/landing/2step/
- Choices include:
- Security key (extra purchase required)
- Text message to cell phone
- Google Authenticator app
- Google Prompt
- It is recommended to also setup Backup Codes and have them stored in your Google Drive that can be accessed via another device already.
- Please read to understand what Two-Factor is and how it works. When ready, click the Get Started button.
- If an issue happens with two-factor enabled, you can contact IT support to disable it.
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